Refund policy

At ENXIR, every piece is designed to be more than an accessory — it is a small expression of your individuality. Because our jewelry is made to be worn close and treasured, we kindly ask you to consider your choice carefully before completing your purchase. We want every piece that leaves our studio to find the person it truly belongs to.

Returns & Exchanges

Due to the personal nature of jewelry, we are unable to accept returns or exchanges for reasons unrelated to product quality, including:

  • Change of mind
  • Personal preference
  • Style or design expectations
  • Color preferences
  • Incorrect size selection
  • Items that no longer suit your personal taste

Please carefully review product details, materials, and photos before completing your purchase.

Please note that natural materials and handmade elements may have slight variations in color, texture, shape, or finish. These unique characteristics are part of the beauty of each piece and are not considered defects.

Order Changes & Cancellations

Please ensure that your shipping address, contact information, selected style, and product details are correct before placing your order.

Once an order has entered processing or has been shipped, we are unable to modify, cancel, or change the order details.

ENXIR is not responsible for packages returned due to:

  • Incorrect or incomplete shipping information provided by the customer
  • Refusal of delivery
  • Failure to collect or clear customs within the required timeframe

Damaged, Defective, or Incorrect Items

We want every ENXIR piece to arrive safely and beautifully. If your order arrives:

  • Damaged during transit
  • Defective or not wearable
  • Different from the item you ordered
  • Missing items from your order

please contact us within 7 days of delivery at support@enxir.com.

To help us review the issue and communicate with the shipping carrier when necessary, please provide:

  • Clear photos showing the issue
  • Photos of the packaging
  • An unboxing video, if available

Once we receive the required information, our team will review the case and provide an appropriate solution, which may include a replacement or other assistance.

Shipping Damage & Carrier Claims

For items damaged during transportation, ENXIR will assist in reviewing the situation and communicating with the shipping carrier when applicable. Please keep all original packaging materials until the issue has been resolved.

Contact

Should you have any questions about our return and refund practices or this Return and Refund Policy, or if you have any concerns, please email us at support@enxir.com.

Thank you for choosing ENXIR. We appreciate your understanding and hope every piece you receive becomes something meaningful to you.